PROCESS MANAGEMENT USING LEAN IT AND KAIZEN

Course:  LEANK
Duration:  4 Days
Level:  I
Course Summary

Lean IT Foundation and Kaizen is built on the proven Lean and Six Sigma practices developed in manufacturing organizations around the world? and this class has been tailored for IT processes. Regardless of which framework or standard your IT organization has chosen, the central focus of Lean IT is about learning how to assess a process to eliminate waste (something that adds no value to a product, service, or output). The principles of Lean IT are applicable to all IT operations regardless of industry or sector. Applying Lean IT techniques will result in increased user and customer satisfaction, reductions of IT costs, increased productivity, and ability to manage demand more efficiently.

Numerous Lean initiatives fail because people do not know where to start or how to sustain process improvements. This four-day workshop leads participants from Lean IT foundational understanding through a practical appreciation of how to apply Lean IT Principles to specific business problems, pain points, trigger events and waste scenarios within the organization.

Students learn how to effectively use the Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) improvement model leveraging the Lean A3 problem identification and planning tool to complete a full improvement cycle. Participants will learn how to implement and apply Kaizen improvement activities into their organization. The course material is supported by practical case-based exercises and classroom discussion.

This foundations training program provides participants with a set of Lean skills to execute Lean improvements. Whether you are new to the concept of utilizing Lean or are a team member who is going to be working on Lean projects in the workplace, this course will help you learn the foundation that Lean is built on.

This course provides you with the knowledge, skills and methodology required to identify, plan and implement incremental service and process improvements focused on improving the efficiency and effectiveness of any process or value stream.

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Topics Covered In This Course

Module 1 ? Introduction to Lean

  • History of Lean
  • Key principles of Lean
  • Aspects of Lean
  • Customer Defined Activities
  • 8 types of waste
  • Primary drivers of Lean
  • Lean and Six Sigma
  • Characteristics of Lean IT

Module 2 ? Lean IT Dimensions: Customer

  • What is value
  • The customers
  • Critical to quality
  • Voice of the customer

Module 3 ? Lean IT Dimensions: Process

  • Value streams and processes
  • Process elements
  • Basic processes
  • Push vs pull systems
  • SIPOC
  • Value Stream Mapping (VSM)
  • Lean IT Time
  • Process metrics
  • The 5 s concept
  • Heijunka

Module 4 ? Lean IT Dimensions: Performance

  • Defining performance
  • Performance indicators
  • Defining KPI?s
  • Time usage
  • Process Cycle Efficiency (PCE)
  • Skills and Knowledge

Module 5 ? Lean IT Dimensions: Organization

  • Organization structures
  • Key behavior
  • Organizing Lean IT
  • Communications cascade
  • Objectives, feedback and performance
  • Performance dialogue
  • Visual management
  • Work boards

Module 6 ? Lean IT Dimensions: Behavior & Attitude

  • The Lean mind-set
  • The Lean attitude
  • Lean behaviors
  • Lean transformation
  • Lean leadership
  • Jidoka

Module 7 ? Kaizen Continual Improvement

  • Continuous improvement
  • Kaizen events
  • Business benefits criteria
  • Feasibility criteria
  • Selecting a subject for a Kaizen event
  • Roles in a Kaizen event
  • A3 Method
  • Define, Measure, Analyze, Improve, Control
  • Common Kaizen tools
  • Common Kaizen Pitfalls

Module 8 ? Introduction to Kaizen

  • Kaizen, Kaikaku, Kakushin
  • Waste ? Muda, Mura and Muri
  • The Kaizen mind set
  • Daily Kaizen
  • Improvement Kaizen
  • DMAIC method (Kaizen)
  • DMEDI method (Kaikaku, Kakushin)
  • Lean and Problems, Kaizen problems vs. ITSM problems
  • Spectrum of change

Module 9 ? Governance & the organization of Kaizen events

  • Sources of Kaizen initiatives
  • The Kaizen team
  • Selecting team members
  • Team member roles
  • Preparing an improvement Kaizen
  • Preparing for a Kaizen event

Module 10 ? A3 Method

  • Contents of a problem-solving A3
  • Examples of A3
  • The A3 status report
  • The A3 proposal
  • Skills for completing an A3
  • Building communication
  • The MECE concept

Module 11 ? Define Phase

  • The problem statement
  • Validating the problem
  • Voice of the Customer ? Critical to Quality/ SIPOC
  • Types of problem ? Cynefin model
  • Validating problem solving value
  • Criteria?s; Business benefits, Feasibility, Organizational impact
  • Typical problems in IT
  • Ensuring support for a Kaizen
  • Stakeholder analysis
  • Key steps in the define phase

Module 12 ? Measure Phase

  • Problem resolution variables
  • Categories of units
  • Technical & people data
  • Gemba walk
  • Measurement systems
  • Baseline and benchmarking
  • VSM metrics and calculations
  • Key steps in the measure phase

Module 13 ? Analyze Phase

  • Graphs and charts
  • Check (Tally) sheet
  • Finding the route cause
  • 5 whys
  • Cause and effects matrix
  • Failure modes and effects analysis
  • Analyzing a value stream map
  • Analysis in IT
  • Closing the analysis phase
  • Key steps in the analyze phase

Module 14 ? Improve Phase

  • Ideas generation
  • Options selection and prioritization
  • Testing solutions
  • Solutions used in IT
  • Key steps in the improve phase

Module 15 ? Control Phase

  • Achieving control
  • Control plan
  • Documentation
  • Monitoring
  • Metrics
  • Visual management
  • Performance dialogues
  • Cascade
  • Response
  • Training
  • Communications plan
  • Closure
  • Key steps in the control phase
What You Can Expect

Participants gain a foundational understanding of all the key parts of the Lean IT approach and are then prepared to be a highly effective Lean Kaizen Lead.

At the conclusion of this workshop, participants will be able to:

  • Understand the Basics of Lean IT
  • Describe the history of Lean
  • Identify the key Lean principles
  • Describe the Lean Roadmap
  • Introduce Lean IT Dimensions: Customer
  • Introduce Lean IT Dimensions: Process
  • Introduce Lean IT Dimensions: Performance
  • Introduce Lean IT Dimensions: Organization
  • Introduce Lean IT Dimensions: Behavior & Attitude
  • Introduce Kaizen Continual Improvement
  • Define customer needs
  • Define value
  • Identify Constraints
  • Understand Lean principles related specifically to leading a Kaizen event
  • Understand how to apply the Lean A3 tool to support continual improvement
  • Use the Six Sigma DMAIC improvement model as a structured improvement methodology
  • Apply the cycle of continuous improvement: Plan-Do-Check-Act
  • Implement 5S
  • Identify Flow Problems
  • Explain Pull vs. Push Systems
  • Define Kanbans
  • Explain Error Proofing (Poka-Yoke)
  • Learn about improvement scoping and validation
  • Gain voice of customer input and establish critical to quality requirements
  • Apply and use Value Stream Mapping (VSM) techniques to identify process waste and speed improvement opportunities
  • Understand how to use root cause analysis techniques to support problem analysis
  • Identify, select and use various improvement options
  • Understand how to establish effective controls
  • Understand how to establish methods to improve quality and mistake proof future process activities
Who Should Take This Course

Participants should have some professional experience working in a process environment. This Lean IT Foundation workshop would be effective for IT Managers/Directors, Project & Program Managers, Operations Managers, Quality Managers, Business Analysts, Engineering Managers, Team Managers and IT Infrastructure Managers.

Recommended Prerequisites

There is no prerequisite to attending the foundation course, although it is recommended that candidates should have a good understanding of IT processes.

Training Style

Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities and case studies.

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Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.
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