Introduction to Business Process Analysis
Duration: 5 Days
This 5-day course focuses on understanding and developing various skills required by business process analysts. Theoretical and practical content from numerous topical areas (including business process management, Six Sigma, UML, and others) is covered in this course. The course focuses on continuous improvement activities and the creation and delivery of process improvement project proposals.
Topics Covered In This Course
The Role of a Business Analyst
Essential Skills and tools of a Business Analyst
Business Process Analysis Standards, Best Practices, and Bodies of Knowledge
Methods and Techniques of Selecting Processes for Improvement
Developing Project Charters
Methods and Techniques for Gathering Information
Completing Stakeholder Analysis
Maintaining Communication with Stakeholders
Understanding and Using SIPOC
Diagramming a Process
Using Process Levels
Understanding the Deming Cycle
Continuous Improvement and "Goal-Question-Metric" Analysis
Development and Use of Project Plans for Business Analysis and Process Improvement
Entry-Task-Validation-Exit Process Definition
Diagramming a Process – Swim Lane
Introducing DMAIC (Define-Measure-Analyze-Improve-Control)
Using the End-to-End Method to Identify Process Improvement (STP)
Drawing Use Case Diagrams
Using Use Case Diagrams
Using Data Flow Diagrams
Using Entity Relationship Diagrams
Preparing and Delivering Business Analysis and Process Improvement Proposals
Plan-Do-Check-Act (The Deming Cycle) and Continuous Improvement
Class Wrap-up and Summary
What You Can Expect
Who Should Take This Course
This course is intended for anyone actively involved in business process analysis or interested in learning about business process analysis.
Instructor-led participative lecture with group exercises and live demonstrations.
Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.
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