Introduction to Business Process Analysis

Course:  BPA1
Duration:  5 Days
Level:  I
Course Summary

This 5-day course focuses on understanding and developing various skills required by business process analysts. Theoretical and practical content from numerous topical areas (including business process management, Six Sigma, UML, and others) is covered in this course. The course focuses on continuous improvement activities and the creation and delivery of process improvement project proposals.

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Topics Covered In This Course


The Role of a Business Analyst

Essential Skills and tools of a Business Analyst

Business Process Analysis Standards, Best Practices, and Bodies of Knowledge

  • SixSigma
  • ITIL
  • BPM

Methods and Techniques of Selecting Processes for Improvement

  • Using Process Selection Worksheets
  • Using Pareto Analysis
  • Using Risk Analysis

Causal Analysis

  • Creating Root Cause Diagrams
  • Creating Fishbone Diagrams

Developing Project Charters

Identifying Stakeholders

Methods and Techniques for Gathering Information

Interviewing Stakeholders

Completing Stakeholder Analysis

Maintaining Communication with Stakeholders

  • Providing Regular Feedback
  • Communicating Project Proposals
  • Communicating Project Status

Understanding and Using SIPOC

Diagramming a Process

Using Process Levels

Understanding the Deming Cycle

Continuous Improvement and "Goal-Question-Metric" Analysis

Development and Use of Project Plans for Business Analysis and Process Improvement

Entry-Task-Validation-Exit Process Definition

Diagramming a Process – Swim Lane

Introducing DMAIC (Define-Measure-Analyze-Improve-Control)

Using the End-to-End Method to Identify Process Improvement (STP)

Drawing Use Case Diagrams

Using Use Case Diagrams

Using Data Flow Diagrams

Using Entity Relationship Diagrams

Preparing and Delivering Business Analysis and Process Improvement Proposals

Plan-Do-Check-Act (The Deming Cycle) and Continuous Improvement

Class Wrap-up and Summary

What You Can Expect
  • Learn the role of the business analyst
  • Develop familiarity with various tools and techniques used by business analysts
  • Model as-is processes using different techniques
  • Model to-be processes using different techniques
  • Learn about best practices applicable to business process analysis
  • Create process improvement project charters and plans
  • Select processes for improvement
  • Establish continuous improvement
  • Learn about use case, data flow, and entity relationship diagrams
  • Understand and demonstrate root cause analysis
  • Learn about identifying and gathering information from stakeholders
  • Demonstrate creating and delivering process improvement project proposals
  • Understand the Deming Cycle
  • Use Pareto and risk analysis in process improvement selection
Who Should Take This Course

This course is intended for anyone actively involved in business process analysis or interested in learning about business process analysis.

Training Style

Instructor-led participative lecture with group exercises and live demonstrations.

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Related Courses
Code Course Title Duration Level
Business Process Modeling with BPMN
3 Days
Foundations of Business Analysis
3 Days
Boot Camp: Preparing for the IIBA Certified Business Analyst Professional (CBAP) Exam
4 Days
Business Analysis with BPMN
5 Days
Business Process Modeling, Analysis and Design
4 Days
Business Analysis in an Agile Environment
3 Days
Intermediate Business Analysis
5 Days
Advanced Business Analysis
5 Days

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.
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