Introduction

The Role of a Business Analyst

Essential Skills and tools of a Business Analyst

Business Process Analysis Standards, Best Practices, and Bodies of Knowledge

• SixSigma
• ITIL
• PMBOX
• BPM
• BABOK

Methods and Techniques of Selecting Processes for Improvement

• Using Process Selection Worksheets
• Using Pareto Analysis
• Using Risk Analysis

Causal Analysis

• Creating Root Cause Diagrams
• Creating Fishbone Diagrams

Developing Project Charters

Identifying Stakeholders

Methods and Techniques for Gathering Information

Interviewing Stakeholders

Completing Stakeholder Analysis

Maintaining Communication with Stakeholders

• Providing Regular Feedback
• Communicating Project Proposals
• Communicating Project Status

Understanding and Using SIPOC

Diagramming a Process

Using Process Levels

Understanding the Deming Cycle

Continuous Improvement and "Goal-Question-Metric" Analysis

Development and Use of Project Plans for Business Analysis and Process Improvement

Entry-Task-Validation-Exit Process Definition

Diagramming a Process – Swim Lane

Introducing DMAIC (Define-Measure-Analyze-Improve-Control)

Using the End-to-End Method to Identify Process Improvement (STP)

Drawing Use Case Diagrams

Using Use Case Diagrams

Using Data Flow Diagrams

Using Entity Relationship Diagrams

Preparing and Delivering Business Analysis and Process Improvement Proposals

Plan-Do-Check-Act (The Deming Cycle) and Continuous Improvement

Class Wrap-up and Summary