Verhoef Training USA

Training Courses and On-Line Classes Preferred By IT Pros

Visit us at:   http://www.verhoef-training.com

103 Hillside Ave., PO Box 1515
West Caldwell, NJ 07006
Main Office:  800.631.0410
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Business Process Modeling, Analysis and Design

Course:   BPMAD
Duration:   4 Days
Level:   I
On our website at:   http://www.verhoef-training.com/courses/BPMAD.html
 
Course Summary

In a modern, fast-paced business environment, analysts must possess skills to effectively communicate business needs, rules, structure and workflow to all relevant stakeholders. A working knowledge of modeling is the key to ensuring that this business challenge is met.

Faced with a rapidly changing business environment, organizations are under pressure to effect dramatic performance improvements. Business process reengineering (BPR) improves productivity through redesign, innovation and the enabling power of modern technology. In this course, you gain the critical skills needed to implement BPR within your organization.

This workshop is for business and IT analysts, managers and consultants involved in supporting process-managed organizations, process-based change, and automation of process solutions.

This workshop-oriented class specifically addresses the tactical aspects of process improvement project work. Any organization that needs to save money, become more efficient, effective and adaptable in the current economic environment will benefit from the knowledge and skills that participants gain from this seminar.

This seminar is organized around a case study that will be developed by attendees in small-team intensive workshops. Attendees will learn patterns that can be used as the basis for accelerating their own projects. The approach is hands-on and business-oriented, with technology discussed as a support mechanism. The content is comprehensive, in-depth and universally applicable, enabling attendees to immediately apply what they learn to any process in any industry. In addition, using these techniques organizations have seen results in excess of one thousand percent improvement to process efficiency.

If desired, workshop exercises may be integrated with a tool like Visio, or participants may choose to take a separate Visio class.

Topics Covered In This Course

Introduction to Business Process Management

  • Developing a common language for business process
  • A clear, concise definition of the difference between process and activity
  • Introduction to a thoroughly documented framework for successful process-based change
  • Integrating re-engineering and systems design and development

Modeling the Business Process

  • Pinpointing processes for reengineering
  • Uncovering core business processes
  • Choosing suitable metrics to assess process performance
  • Detecting business process anti-patterns
  • Presenting findings to senior management

Describing worker roles and responsibilities using UML techniques

  • Identifying anomalies in worker roles using cross-reference matrices
  • Mapping a business process using activity diagrams
  • Partitioning activities between roles

Analyzing the Business Process

  • Detailing business processes
  • Selecting appropriate UML tools
  • Scoping the process with UML use case diagrams
  • Pinpointing key business actors
  • Modeling alternative workflows
  • Capturing ineffective business activities

Exploring the business structure

  • Revisiting organization infrastructure
  • Mapping information using class diagrams
  • UML business stereotypes
  • Designating process architecture with communication diagrams
  • Removing restrictive structures

Maximizing the benefits of information technology

  • Web-enabled technology
  • Interaction through social spaces
  • Designing future-proof business systems
  • Business intelligence solutions
  • E-commerce: B2B and B2C

Define Process Projects

  • Significance of identifying process stakeholders
  • Identify process performance targets
  • How to define a project scope with stability
  • Getting the business & technology groups involved
  • Learning how to deal with fuzzy process boundaries
  • Techniques for defining and controlling scope
  • Defining the project team

Case Study: Defining Project & Process Scope

Modeling Current Processes

  • Establishing modeling standards
  • Modeling the "right" process information
  • Importance of the model when analyzing the process
  • Techniques for modeling process quickly and accurately
  • Understanding process components
  • Documenting IGOE's (Input, Guide, Output & Enabler)

Case Study: Modeling Process

Information Gathering & Facilitation

  • Identifying sources of process knowledge
  • Starting to build buy-in for change
  • Conducting successful facilitated sessions
  • Gathering process information using appropriate techniques
  • Knowing what information about the process is essential
  • Interviews vs. workshops
  • Validation
  • Creation / innovation
  • When to use interviews, workshops and questionnaires
  • Facilitated sessions for information gathering
  • One-way vs. two-way communication
  • Barriers to effective communication
  • Guidelines to enhance listening skills
  • Group decision-making styles, problem-solving orientations
  • How to handle difficult situations that can arise
  • Balancing the needs of a group
  • Interviews for information gathering
  • Executives
  • External stakeholders
  • Workers
  • Interviewing tools and techniques
  • Checklists
  • Documentation
  • Roles
  • Best practices

Case Study: Interviewer Role Play - Extracting the "Right" Information

Modeling Process Information

  • Defining types of process models
  • Modeling exceptions
  • Modeling variations in process
  • Knowing which models are appropriate and when
  • Practical tips and techniques

Measuring Processes

  • Determining the appropriate measurements
  • Defining measurement criteria
  • Designing measurement techniques
  • Importance of balanced measures

Case Study: Measuring Process

Analyzing Processes

  • Prioritizing the focus of analysis
  • Understanding how to use the information gathered in modeling & measurement
  • Understanding how to use a good process model to identify opportunities
  • Knowing where and when to use techniques like Six Sigma & Use Cases
  • Analysis techniques for finding the "root cause" of the problem
  • Identifying "quick wins"

Case Study: Analyzing a Process

Creating New Processes

  • Researching innovative processes
  • Benchmarking
  • Building evaluation criteria
  • Breaking through the creative barriers
  • Creative workshop techniques
  • Evaluating alternatives

Case Study: Creating a Process

Designing New Processes

  • Properties of a good process
  • Guidelines for process design
  • How to create completely new processes

Validating New Processes

  • Gaining buy-in for process change
  • Developing scenarios
  • Application of scenarios
  • Additional validation techniques
  • Verifying assumptions
  • Creating prototypes
  • Running simulations

Case Study: Validating a Process

Selection of Tools

  • Defining the BPR activities
  • Aligning activities with requirements
  • Aligning requirements with tool capabilities
  • Building the evaluation matrix
  • Sources for tool specific information
What You Can Expect

At the end of this course, participants will have:

Who Should Take This Course

Business analysts, systems analysts and those who lead or participate in projects that involve simplifying, improving, restructuring, modeling or reengineering key business processes.

Training Style

Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities.

Related Courses
Code Course Title Duration Level
BMPMN
Business Process Modeling with BPMN
3 Days
I
Details
BPA1
Introduction to Business Process Analysis
5 Days
I
Details
BMUML
Business Modeling and Analysis w/UML
3 Days
I
Details
BPA2
Intermediate Business Analysis
5 Days
II
Details
BPA3
Advanced Business Analysis
5 Days
III
Details

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.