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ITIL v3 Planning, Protection, and Optimization (Capability Stream)
Course: ITPPO
Duration: 5 Days
Level: II
Course Summary
This 5 day course introduces provides focused coverage of
the Capacity Management, Availability Management, IT Service
Continuity Management, Information Security Management,
and Demand Management best practices from ITIL v3.
This course provides 4 credits towards ITIL Expert.
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Topics Covered In This Course
Day 1
- Introduction
- Capacity Management
- Scope, Purpose, Goals, and Objectives of Capacity Management
- Process Activities, Methods, and Techniques of Capacity
Management
- Triggers, Inputs, and Outputs of Capacity Management
- Relationship Between Capacity Management and Other Processes
- Use of Metrics in Capacity Management
- Challenges and Critical Success Factors Associated with
Capacity Management
- Availability Management
- Scope, Purpose, Goals, and Objectives of Availability Management
- Process Activities, Methods, and Techniques of Availability
Management
- Triggers, Inputs, and Outputs of Availability Management
- Relationship Between Availability Management and Other Processes
- Use of Metrics in Availability Management
- Challenges and Critical Success Factors Associated Availability
Management
Day 2
- IT Service Continuity Management
- Scope, Purpose, Goals, and Objectives of IT Service Continuity
Management
- Process Activities, Methods, and Techniques of IT Service
Continuity Management
- Triggers, Inputs, and Outputs of IT Service Continuity Management
- Relationship Between IT Service Continuity Management and
Other Processes
- Use of Metrics in IT Service Continuity Management
- Challenges and Critical Success Factors Associated with
IT Service Continuity Management
Day 3
- Information Security Management
- Scope, Purpose, Goals, and Objectives of Information Security
Management
- Process Activities, Methods, and Techniques of Information
Security Management
- Triggers, Inputs, and Outputs of Information Security Management
- Relationship Between Information Security Management and
Other Processes
- Use of Metrics in Information Security Management
- Challenges and Critical Success Factors Associated with
Information Security Management
- Demand Management
- The Basic Concepts of Demand Management
- Activity Based Demand Management
- Interfaces Between Demand Management and Service Design
- Managing Demand for IT Services
- Main Activities, Techniques, and Methods for Demand Management
Day 4
- Challenges, Critical Success Factors, and Risks Related
to Capacity Management
- Challenges, Critical Success Factors, and Risks Related
to Demand Management
- Challenges, Critical Success Factors, and Risks Related
to Availability Management
- Challenges, Critical Success Factors, and Risks Related
to Information Security Management
- Capacity Management Roles and Responsibilities
- Availability Management Roles and Responsibilities
- IT Service Continuity Management Roles and Responsibilities
- Information Security Management Roles and Responsibilities
- Technology and Implementation Considerations
Day 5
- Summary and Exam Review
- Exam
What You Can Expect
- Understand Capacity Management
- Understand Availability Management
- Understand IT Service Continuity Management
- Understand Information Security Management
- Understand Demand Management
- Prepare for the ITIL v3 Planning, Protection, and Optimization
certification exam
Who Should Take This Course
Those members of an organization involved in or requiring
knowledge of capacity management, availability management,
IT service continuity management, information security
management, and demand management areas of ITIL v3.
Recommended Prerequisites
ITIL v3 Foundation Certification (Proof of certification
is required).
Training Style
Instructor-led participative lecture with heavy use of case
studies and group activities to reinforce ITIL best practices.
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Related Courses
| Code |
Course Title |
Duration |
Level |
|
ITIL3 |
ITIL v3: Achieving Foundation Certification |
3 Days |
I |
Details |
Every student attending a Verhoef Training class will receive
a certificate good for $100 toward their next public class taken
within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a
single student in any of our public or web-based classes.
Contact your account manager or our sales office for details.
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