Duration: 1 Day
ITIL places emphasis on IT service strategies, design, transition and continuous service improvement. The focus is positioning ITIL processes at appropriate, multiple points in the development of IT services and their subsequent release to customers. This course provides the student with an understanding of the scope of ITIL and the key concept of IT Service Lifecycle management. It will cover in-depth the needs of the various ITIL stakeholders.
Awareness is an important first step when beginning to consider the implementation of ITIL and an effective, efficient component of an ITIL implementation program. The course will provide awareness about:
Topics Covered In This Course
Introduction to ITIL Service Management
The Service Lifecycle
What You Can Expect
At the end of this course, students will be able to:
Who Should Take This Course
This course is designed for IT professionals responsible for planning and executing service management improvement initiatives. It is also good for those with or without prior experience or knowledge of ITIL.
There are no prerequisites; however, a background in IT will be beneficial.
Instructor led with 50% lecture and 50% lab.
Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.
Can't find the course you want?
Call us at 800.533.3893, or
email us at [email protected]