ITIL Overview

Course:  ITILO
Duration:  1 Day
Level:  I
Course Summary

ITIL places emphasis on IT service strategies, design, transition and continuous service improvement. The focus is positioning ITIL processes at appropriate, multiple points in the development of IT services and their subsequent release to customers. This course provides the student with an understanding of the scope of ITIL and the key concept of IT Service Lifecycle management. It will cover in-depth the needs of the various ITIL stakeholders.

Awareness is an important first step when beginning to consider the implementation of ITIL and an effective, efficient component of an ITIL implementation program. The course will provide awareness about:

  • Service Management as a practice
  • Service Lifecycle
  • Key Principles and Models
  • Key Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • ITIL Qualification scheme
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Topics Covered In This Course

Introduction to ITIL Service Management

  • Concepts of Service Management
  • ITIL Service Management
  • ITIL History

The Service Lifecycle

  • The Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement


  • Case study analysis and discussion
  • Summary
  • Next Steps
What You Can Expect

At the end of this course, students will be able to:

  • Understand what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value
  • Understand the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL)
  • Explain the concept of IT Service Management
  • Describe what ITIL is and how it is being adopted worldwide
  • Describe the Service Lifecycle and how it can be used to relate IT services directly to business processes and how to establish the link between IT service and IT value
  • Explain the objectives and business value for each phase in the lifecycle
Who Should Take This Course

This course is designed for IT professionals responsible for planning and executing service management improvement initiatives. It is also good for those with or without prior experience or knowledge of ITIL.

Recommended Prerequisites

There are no prerequisites; however, a background in IT will be beneficial.

Training Style

Instructor led with 50% lecture and 50% lab.

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Related Courses
Code Course Title Duration Level
ITIL Foundation
3 Days
ITIL Planning, Protection, and Optimization (Capability Stream)
5 Days
ITIL Operational Support and Analysis (Capability Stream)
5 Days

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.
Notify me the next time this course is confirmed!
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