Lotus Domino 8 Mail Administration

Course:  LD8MA
Duration:  4 Days
Level:  III
Course Summary

During this course you will configure traditional Notes Mail as well as standards-based SMTP mail transfer and delivery. You will set up several mail clients, including Notes, Internet mail (POP/Outlook Express), Domino Access for Microsoft Outlook, and a browser for WebMail and Domino Web Access.

This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory Catalog, and how to make them available via Directory Assistance. It also covers the configuration of Domino to support LDAP requests.

This course also covers mail security for both Notes and Internet mail clients, including how to configure SSL on Domino and to issue Internet Certificates to users for digital signing and encryption.

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Topics Covered In This Course

Mail Overview

  • Mail terminology
  • NRPC message flow
  • SMTP message flow
  • Domino mail clients
  • License implications
  • Choosing a mail protocol
  • Network design

NRPC Message Transfer and Delivery

  • Protocol independence
  • Think Domino
  • Domino Domain
  • Domino Named Networks
  • Multiple Domino Named Networks
  • Multiprotocol servers
  • NRPC routing
  • Router task
  • Router task functions
  • Exercise: Test message delivery
  • Message document internals

Notes Configuration

  • Create message
  • Message format
  • Submit message to recipient
  • Deliver message to user
  • Read messages
  • User registration
  • Exercise: Test message delivery

Inter-Named Network NRPC Routing

  • When you need Connection documents
  • Two Connection documents are needed
  • Create Connection document
  • Replicate the Domino Directory
  • Explicit inter-domain addressing
  • Error messages
  • Exercise: Connection document and Cross Certification
  • Scheduling guidelines

Inter-Named Network Routing Topologies

  • Serial topology
  • Mesh topology
  • Hub-spoke topology
  • View the routing topology
  • Exercise: Message routing through a hub
  • Non-Adjacent Domain document
  • Exercise: Non-Adjacent Domain document
  • Combine schedules
  • On-demand routing
  • Cluster connection

NRPC Controls

  • Restricting message source domains or Organizations
  • Adjacent and Non-Adjacent Domain document restrictions (NRPC)
  • Control message size
  • Routing by message priority
  • Delivery Controls

Domino Directory and Message Addressing

  • Directory terminology
  • How directories are used for mail
  • Return address of Notes users
  • Recipient fields
  • Short names and nicknames
  • Router use of Domino Directory
  • Local Contacts
  • Local Recent Contacts
  • Finding users in the domain

Directory Assistance

  • Multi-domain companies
  • Directory Assistance
  • Configure Directory Assistance
  • Exercise: Directory Assistance
  • Authentication-only secondary directories

Directory Catalogs

  • Directory Catalog: Condense and optimize
  • Directory Assistance or Directory Catalog?
  • Two versions of the Directory Catalog
  • Create Directory Catalog
  • Exercise: Create Directory Catalog
  • Mobile Directory Catalog
  • Multiple Directory Catalogs
  • Extended Directory Catalog

Mail Database Design

  • Mail database master design template
  • Template association
  • Single Copy Template
  • Exercise: Configure Single Copy Template
  • Database compression
  • Limit message size
  • Shared Attachment database
  • Central Forms database
  • Alternative mail templates

User Mail Database Administration

  • Procedure 1: Access information about mail users databases
  • Procedure 2: Define Mail Settings policy
  • Procedure 3: Create full text index
  • Procedure 4: Create multiple replica Mail databases
  • Procedure 5: Move Mail database to another directory or server
  • Procedure 6: Delete users and their Mail databases
  • Procedure 7: Set Mail database quotas and warning thresholds
  • Procedure 8: Monitor Mail database size
  • Database white space
  • Procedure 9: Reduce the size of a Mail database using Compact
  • Procedure 10: Configure Out-of-Office notifier
  • Procedure 11: Enable Inbox Maintenance agent
  • Procedure 12: Configure Recall Sent Messages feature

Notes Mail Security

  • System-required security
  • User-option security
  • Just-in-time encryption

Calendar and Scheduling

  • Schedule a meeting
  • Supporting technology
  • BUSYTIME.NSF operation
  • Free time lookup
  • Resource Reservations database
  • Resource administrator
  • Exercise: Scheduling on a single Home/Mail server
  • Exercise: Test single-server setup scheduling
  • Multiple Home/Mail servers in same domain
  • Free time queries across domains
  • Exercise: Multi-domain scheduling
  • Server Console commands
  • Schedule statistics
  • Troubleshooting
  • Clustered servers and multiple Resource Reservations databases
  • Non-Notes schedule exchange
  • Schedule interoperability through iCalendar

Single Copy Message Store

  • Message components
  • Multiple copy message store
  • Single Copy Message Store
  • Object store process
  • Enabling shared mail
  • Display information about shared mail
  • Shared object store statistics
  • Shared mail view
  • Exercise: Shared mail
  • Linking existing Mail databases
  • Excluding Mail databases
  • Move/delete user Mail database file
  • Unlinking a shared mail database
  • Other shared mail features
  • Shared mail and other server technologies
  • Drawbacks
  • Before you switch to SMTP
  • Server document or SMTP Inbound Site document?
  • Turn on SMTP Listener
  • Scenario 1: SMTP to route mail inside your Domino Domain
  • Internet return address for Notes
  • DNS configuration for transferring beyond your Internet domain
  • Scenario 2: SMTP to route mail to/from to the Internet
  • Exercise: Transfer messages to/from the Internet via SMTP
  • Scenario 3: Internal SMTP with outbound SMTP to Relay Host
  • Example Relay Host transfer all SMTP
  • Authenticated connection to relay host
  • Scenario 4: Internal NRPC with outbound SMTP to conduit
  • Example NRPC transfer to SMTP conduit
  • Smart host
  • On-demand routing
  • Extended SMTP

SMTP Inbound Controls

  • When controls are applied
  • Stage 1: TCP/IP connection
  • Stage 2: Before MTA connection is allowed
  • Stage 3: Before message is accepted by receiving MTA
  • Stage 4: Before message is accepted by MTA (sender controls)
  • Stage 5: Before message is deposited to MQ (recipient controls)
  • Stage 6: Before message is deposited to MQ (message controls)
  • Stage 7: Before message is moved from MQ to recipients MS
  • UA connection to send message
  • Third-party products

Blacklists and Whitelists

  • Private and public blacklists/whitelists
  • Blacklist/whitelist processing order
  • Configure blacklists and whitelists
  • Blacklist desired actions
  • Whitelist desired actions
  • Custom SMTP error message
  • Rules integration
  • Statistics
  • Getting off of a blacklist


  • Limitations
  • Mail File Rules
  • QuickRules
  • Exercise: Create QuickRule
  • Block Sender Rule
  • Manually create a Rule
  • Exercise: Manually create a Rule
  • Multiple Rules
  • Blacklist and whitelist tag Rule conditions
  • System Mail Rules
  • Create a System Mail Rule

SMTP Outbound Controls

  • Configure SMTP outbound controls
  • Outbound Sender Controls
  • Outbound Recipient Controls

Internet Message Disclaimers

  • Message disclaimer basics
  • Two conditions for message disclaimers to be added
  • Define message disclaimer text and have Notes add it
  • Message disclaimers added by Router task
  • Domino Web Access message disclaimers

POP/IMAP Clients

  • License implications
  • POP
  • POP client configuration
  • Exercise: POP client configuration
  • MIME and message fidelity
  • Exercise: Send MIME-encoded message
  • IMAP
  • Notes and IMAP interoperability
  • IMAP configurationserver side
  • Modifying user Mail for IMAP
  • IMAP configurationclient side
  • Notes access to Internet mail

LDAP Directory Service

  • What is LDAP used for?
  • Configure LDAP on the server
  • Configure the LDAP client
  • What LDAP returns
  • Exercise: Configure and test LDAP
  • LDAP Server Console commands
  • ldapsearch utility
  • LDAP statistics
  • Tivoli Directory Integrator

Internet Certificate Authority

  • Compare Notes security to Internet security
  • Internet client security overview
  • Level 1 Security: Anonymous access
  • Level 2 Security: Name and password authentication
  • Level 3: Enable SSL
  • Obtain Internet Certificate
  • Procedure 3.1: Migrate the Organization Certifier ID to the CA Process
  • Procedure 3.2: Create the Internet Certificate
  • Procedure 3.3: Create Internet Certificate Requests database
  • Procedure 3.4: Create the server Key Ring file with Trusted Root Certificate
  • Procedure 3.5: Enable SSL on the server

Issue Internet Client Certificates

  • Level 4 Security: Internet client authentication
  • Request Internet Certificates for Internet mail client
  • Authentication using Client Certificates
  • Issue Certificates to Notes users
  • How Notes adds Trusted Root Certificates
  • Notes users request Client Certificate from third-party CA
  • Issued Certificate List (ICL) database
  • Certificate Revocation Lists (CRL)
  • CRLs and authentication by Client Certificate
  • Checking for CRLs
  • Revoking an Issued Certificate
  • Certificate revocation checking through OCSP

Sign and Encrypt Internet Mail

  • Import Certificate into Outlook Express
  • Outlook Express signs message to Notes user
  • Notes user signs message
  • Notes user accepts senders Certificate for encryption

WebMail and Domino Web Access

  • Server-side requirements for WebMail
  • Use WebMail
  • Downsides of WebMail
  • Exercise: Access Mail via browser
  • Domino Web Access
  • DWA Lite
  • Server configuration for DWA
  • Configure users to use DWA
  • Domino Web Access Redirection
  • Launch from DWA Redirection to DWA Lite
  • Make DWA the default mail client
  • Contact list synchronization
  • Send signed messages
  • Send signed message to Internet mail users
  • Validate signature from Internet mail sender
  • Encrypt message sent to other Notes/DWA users
  • Encrypt message to Internet mail users
  • Certificate for authentication versus Certificate for encryption
  • Quota enforcement
  • Use DWA offline

Security for Browser-Accessed Mail

  • Firewalls and proxies
  • Fight denial of service attacks
  • Fight invalid URLs and buffer overflows
  • Restrict access by IP address
  • Limit HTTP methods
  • Enforce Server Access Lists
  • Fewer user name variations
  • Protect Internet Passwords
  • Failed Internet password tracking/lockout
  • Security Settings policy document fields
  • Change Internet Password
  • Best Practice: Use Client Certificates and SSL for authentication

Domino Access for Microsoft Outlook

  • Task 1: Configure Domino
  • Task 2: Register user
  • Task 3: Prepare user computer
  • Task 4: Install DAMO software on user computer
  • Task 5: Start Outlook and select DAMO Profile

Mail Monitoring

  • Router status
  • Server Console commands
  • Hidden message fields
  • Mail logging
  • Supplemental logging
  • Logging level
  • Mail statistics
  • Mail trace
  • Mail Routing Event Generator
  • Domino Domain Monitoring

Mail Tracking and Reporting

  • MTC server task
  • User tracks mail
  • What the tracking request tells you
  • Tracking across Domino Domains
  • Track mail in Domino Administrator
  • Report on tracked mail
  • MTC console commands
  • Exercise: Mail tracking and reporting

Message Archiving and Journaling

  • Local message archiving
  • Server-based message archiving
  • Configure server-based Mail database archive from Notes
  • Run COMPACT to perform archive
  • Schedule Compact to run
  • User access to Archive database
  • Define an Archive Settings policy
  • Calendar Cleanup
  • Message journaling
  • Configure message journaling
  • Mail Journaling database security
  • Keep message recipients when journaling
  • Third-party solutions

Troubleshooting and Performance

  • Dead message
  • Check for dead messages
  • Held message
  • Message transfer retry interval
  • Message timeout value
  • Transfer and delivery delay notifications
  • Troubleshoot submission errors
  • Troubleshoot transfer errors
  • Transfer errors and route cost
  • Troubleshoot delivery errors
  • Reverse-path setting for forwarded messages
  • Convert TNEF file attachments
  • Create/restore a deleted Mail database
  • Exercise: Mail errors
  • Custom delivery failure messages
  • SMTP troubles
  • SMTP headers
  • Improve performance
What You Can Expect

In this course, you will learn how to:

  • configure intranet and Internet mail routing using the NRPC and SMTP protocols
  • set up Notes to send and receive mail, set up an Internet mail client to send mail via SMTP and retrieve mail via POP3 or IMAP4 protocols, use a browser to access mail via WebMail or Domino Web Access, and configure Domino Access for Microsoft Outlook
  • utilize the various directory types for mail addressing as well as for mail transfer and delivery
  • configure the Domino Server to support address lookups by Internet mail clients using LDAP
  • configure the NRPC and SMTP Router controls and restrictions to improve routing performance and reduce unsolicited email
  • utilize Notes Mail security features and serve as your own Internet Certificate Authority, create server and client Internet Certificates, enable SSL, and digitally sign and encrypt mail sent to Internet mail clients
  • support Notes Calendar and scheduling, including inter-domain resource reservations
  • configure Notes Mail to use a Shared Object Store
  • reduce Mail database size by applying a Single Copy Template and/or use design note compression
  • manage Notes Mail files using Domino Administrator with the assistance of the Administration Process
  • utilize mail monitoring, tracking, and journaling features
  • retain messages using archiving and journalling
  • monitor and troubleshoot mail transfer and delivery.
Who Should Take This Course

This course is designed for LAN administrators who are responsible for supporting mail on Lotus Domino Servers, Notes, and Internet mail clients and who:

  • are proficient Notes 8 Mail users
  • have installed and configured a Domino 8 Server
  • understand basic DNS and SMTP principles
Recommended Prerequisites

Delegates should have attended Verhoef's Lotus Domino 8 Administration Basics course, or have equivalent experience.

Training Style

Instructor led with labs.

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Related Courses
Code Course Title Duration Level
Lotus Domino 8 Monitoring and Maintenance
2 Days
Lotus Domino 8 Administration Basics
3 Days

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.
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