Course Summary
Course Overview
The business world is increasingly centered around the interaction of different teams, both within and outside the organization. Although you have developed skills to be successful in your field, you need to master a new set of talents to lead and manage a team of people.
A manager must have a thorough understanding of team dynamics and the principles, techniques, and strategies that make the difference between success and failure before they can effectively lead and manage a group of people.
By examining effective methods of communication, problem solving, delegation, coaching and motivation, you can prepare yourself to be an effective manager. To perform the job well, the manager must understand the different roles of everyone involved on the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. A leader understands their emotional intelligence and uses it in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
In this two-day workshop, you will learn the practical skills you need to be an effective manager and leader in your organization.
Topics Covered In This Course
Developing as a Manager
- Effective Manager Roles
- Develop Personal Skills
- Directing Others
- Delegating
- Developing Your Direct Reports
- Acting Decisively
- Dismissing an Employee
- Managing Fairly
Transitioning from Individual Contributor to Leader
- Define Leadership
- Identify Your Leadership Style
- Redefine Your Role as a Leader
Communicating Successfully
- Communicate Without Talking
- Manage Better by Active Listening
- Assert to Achieve
Developing an Effective Team
- Build an Effective and Invincible Team
- Delegate for Results
- Coach for Performance
- Coach for Achievement
- Empower Your Team Members
- Optimize Staff Performance
Leading a Team Effectively
- Influence for Results
- Lead Your Team Through Organizational Change
Managing with Emotional Intelligence (EI)
- Five Characteristics of the Effective Manager
- Knowing Yourself: Developing Three Key Intrapersonal Skills
- Working with Others: Applying Integral Interpersonal Skills
- Applying Emotional Intelligence Day to Day
- Responding Appropriately in Key Situations
- Using Emotional Intelligence to Lead by Example
Motivating Individuals for Performance
- Recognize Key Motivators
- Avoid the Top Demotivators
- Leverage Motivators That Work for Everyone
- Maximize Your Impact on Motivation
- Match Motivators to Individual Expectations
- Identify People's Basic Needs
- Recognize and Responding to Generational Differences
- Develop and Applying A Motivational Strategy
Cultivating Great Teams
- Inspire Team Success
- Run Team Meetings
- Resolve Conflicts Positively
Leading Different Types of Teams
- Work with Different Types of Teams
- Managing a Diverse Team
- Overcome Communication Barriers
- Overcome Issues Among Team Members
- Confronting Difficult Employee Behavior
- Managing Technical Professionals
Aligning Your Strategy for Business Results
- Establish a Team Mission
- Determine Team Core Values
- Write a Team Vision Statement
Successful Solutions to Problems
- Identify and Define the Problem
- Determine the Root Cause
- Identify a Solution
- Implement Solutions Decisively
What You Can Expect
The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In this workshop, you will explore the fundamental concepts of effective management and leadership.
At the conclusion of this workshop, participants will be able to:
- Transition from an individual team contributor to team leader.
- Develop and manage a team effectively.
- Create a team mission, values statement, and vision to achieve business results.
- Determine the roles that a manager must fill on a team, and explore the key areas of personal development.
- Discover how to detect silent messages through body language and other means of nonverbal communication.
- Boost your active listening skills.
- Identify the components of emotional intelligence and recognize how emotional intelligence benefits organizations.
- Consider your personal emotional intelligence competencies.
- Discover the stages of team development and how to motivate your team.
- Examine the need for regular team meetings and how to resolve conflict.
- Empower your workgroup through delegation and coaching, and optimize staff performance.
- Discover ways of identifying problems, determining their root cause and explore techniques to identify and implement solutions effectively.
Who Should Take This Course
Individuals taking this course may be new managers, new supervisors, business professionals, project managers, product managers, program managers, team leaders and individual contributors seeking to develop or enhance team leadership and management abilities with practical skills
Recommended Prerequisites
There are no prerequisite skills for this course. Participants should possess experience working in an organization as an individual contributor or possibly as a manager.
Training Style
Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities and case studies.
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Every student attending a Verhoef Training class will receive
a certificate good for $100 toward their next public class taken
within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a
single student in any of our public or web-based classes.
Contact your account manager or our sales office for details.
