ITIL v3 Release, Control, and Validation (Capability Stream)

Course:  ITRCV
Duration:  5 Days
Level:  II
Course Summary

This 5 day course introduces provides focused coverage of the Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation, and Knowledge Management best practices from ITIL v3.

This course provides 4 credits towards ITIL Expert.

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Topics Covered In This Course

Day 1

  • Introduction
  • Change Management
  • Scope, Purpose, Goals, and Objectives of Change Management
  • Process Activities, Methods, and Techniques of Change Management
  • Triggers, Inputs, and Outputs of Change Management
  • Relationship Between Change Management and Other Processes
  • Use of Metrics in Change Management
  • Challenges and Critical Success Factors Associated with Change Management
  • The Relationship Between Continual Service Improvement and Change Management
  • Service Asset and Configuration Management
  • Scope, Purpose, Goals, and Objectives of Service Asset and Configuration Management
  • Process Activities, Methods, and Techniques of Service Asset and Configuration Management
  • Triggers, Inputs, and Outputs of Service Asset and Configuration Management
  • Relationship Between Service Asset and Configuration Management and Other Processes
  • Use of Metrics in Service Asset and Configuration Management
  • Challenges and Critical Success Factors Associated with Service Asset and Configuration Management

Day 2

  • Service Validation and Testing
  • Scope, Purpose, Goals, and Objectives of Service Validation and Testing
  • Test Models, Objectives, and Conditions
  • Examples of Validation Conditions
  • Validation and Testing Perspectives
  • Use of Test Levels and Test Models
  • Process Activities, Methods, and Techniques of Service Validation and Testing
  • Use of Metrics in Service Validation and Testing
  • Release and Deployment Management
  • Scope, Purpose, Goals, and Objectives of Release and Deployment Management
  • The Concept of the Release Unit
  • Release Design Options and Considerations
  • Overall Approach for Release and Deployment Planning
  • Key Steps for Performing Releases and Deployments
  • Use of Metrics in Service Asset and Release and Deployment Management
  • Challenges and Critical Success Factors Associated with Release and Deployment Management

Day 3

  • Request Fulfillment
  • Purpose and Scope of the Request Fulfillment Process
  • Establishing a Self-Help Service Practice
  • The Difference Between Request Fulfillment and Incident Management
  • Challenges, Risks, and Critical Success Factors Associated with Request Fulfillment Management
  • Service Evaluation
  • Scope, Purpose, Goals, and Objectives of Service Evaluation
  • Concepts and Terminologies of Service Evaluation
  • Intended and Unintended Effects of Changes Related to Service Evaluation
  • Evaluation of Predicted Service Performance and Actual Service Performance
  • Use of Metrics in Service Evaluation
  • Challenges and Critical Success Factors Associated with Service Evaluation

Day 4

  • Knowledge Management
  • The Purpose, Scope, Goals, and Objectives of the Knowledge Management Process
  • The Business Value of the Knowledge Management Process
  • The Basic Layers of the Knowledge Management Structure, and the "DIKW" Structure
  • Effective Knowledge Management Strategies
  • Data and Information Management for Knowledge Management
  • Stakeholder Groups Who Must Support Knowledge Management
  • Perspectives in Measuring the Contribution of Knowledge Management
  • The Relationship Between Continual Service Improvement and Knowledge Management
  • Service Release, Control, and Validation Roles and Responsibilities
  • Change Management Roles and Responsibilities
  • Service Asset and Configuration Management Roles and Responsibilities
  • Service Validation and Testing Roles and Responsibilities
  • Release and Deployment Roles and Responsibilities
  • Request Fulfillment Roles and Responsibilities
  • Service Performance and Risk Evaluation Roles and Responsibilities
  • Service Knowledge Management Roles and Responsibilities

Day 5

  • Summary and Exam Review
  • Exam
What You Can Expect
  • Understand Change Management
  • Understand Release and Deployment Management
  • Understand Service Validation and Testing
  • Understand Service Asset and Configuration Management
  • Understand Request Fulfillment
  • Understand Service Evaluation
  • Understand Knowledge Management
  • Prepare for the ITIL v3 Release, Control, and Validation certification exam
Who Should Take This Course

Those members of an organization involved in or requiring knowledge of change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, service evaluation, and knowledge management areas of ITIL v3.

Recommended Prerequisites

ITIL v3 Foundation Certification (Proof of certification is required).

Training Style

Instructor-led participative lecture with heavy use of case studies and group activities to reinforce ITIL best practices.

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Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.

Schedule For This Course
There are currently no public sessions scheduled for this course. We can schedule a private class for your organization just a couple of weeks from now. Or we can let you know the next time we do schedule a public session.
Notify me the next time this course is confirmed!
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