Verhoef Training USA

Training Courses and On-Line Classes Preferred By IT Pros

Visit us at:   http://www.verhoef-training.com

103 Hillside Ave., PO Box 1515
West Caldwell, NJ 07006
Main Office:  800.631.0410
Sales Office:  800.533.3893

ITIL Planning, Protection, and Optimization (Capability Stream)

Course:   ITPPO
Duration:   5 Days
Level:   II
On our website at:   http://www.verhoef-training.com/courses/ITPPO.html
 
Course Summary

This course provides the student with an in-depth coverage of the Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Demand Management best practices from ITIL.

Topics Covered In This Course

Capacity Management

  • Scope, Purpose, Goals, and Objectives of Capacity Management
  • Process Activities, Methods, and Techniques of Capacity Management
  • Triggers, Inputs, and Outputs of Capacity Management
  • Relationship Between Capacity Management and Other Processes
  • Use of Metrics in Capacity Management
  • Challenges and Critical Success Factors Associated with Capacity Management

Availability Management

  • Scope, Purpose, Goals, and Objectives of Availability Management
  • Process Activities, Methods, and Techniques of Availability Management
  • Triggers, Inputs, and Outputs of Availability Management
  • Relationship Between Availability Management and Other Processes
  • Use of Metrics in Availability Management
  • Challenges and Critical Success Factors Associated Availability Management

Continuity Management

  • Scope, Purpose, Goals, and Objectives of IT Service Continuity Management
  • Process Activities, Methods, and Techniques of IT Service Continuity Management
  • Triggers, Inputs, and Outputs of IT Service Continuity Management
  • Relationship Between IT Service Continuity Management and Other Processes
  • Use of Metrics in IT Service Continuity Management
  • Challenges and Critical Success Factors Associated with IT Service Continuity Management

Information Security Management

  • Scope, Purpose, Goals, and Objectives of Information Security Management
  • Process Activities, Methods, and Techniques of Information Security Management
  • Triggers, Inputs, and Outputs of Information Security Management
  • Relationship Between Information Security Management and Other Processes
  • Use of Metrics in Information Security Management
  • Challenges and Critical Success Factors Associated with Information Security Management

Demand Management

  • The Basic Concepts of Demand Management
  • Activity Based Demand Management
  • Interfaces between Demand Management and Service Design
  • Managing Demand for IT Services
  • Main Activities, Techniques, and Methods for Demand Management

Challenges

  • Critical Success Factors, and Risks Related to Capacity Management
  • Critical Success Factors, and Risks Related to Demand Management
  • Critical Success Factors, and Risks Related to Availability Management
  • Critical Success Factors, and Risks Related to Information Security Management

Roles and Responsibilities

  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Technology and Implementation Considerations
What You Can Expect

At the end of this course, students will be able to:

Who Should Take This Course

This course is designed for those involved in or requiring knowledge of capacity management, availability management, IT service continuity management, information security management, and demand management areas of ITIL.

Recommended Prerequisites

ITIL Foundation course

Training Style

Instructor led with 50% lecture and 50% lab.

Related Courses
Code Course Title Duration Level
ITILF
ITIL Foundation
3 Days
I
Details
ITILO
ITIL Overview
1 Day
I
Details
ITOSA
ITIL Operational Support and Analysis (Capability Stream)
5 Days
II
Details

Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.

You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.