ITIL v3 Foundation Workshop
Duration: 3 Days
Implementing and supporting IT services in the workplace can often be a daunting task since all organizations differ in key ways. Whether it's upgrading from one service to another, improving an existing service, or designing a service from scratch, business focused leadership and management are crucial elements of services that your customers will perceive as valuable.
If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation (v3) course is the first step in your preparation. In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices.
The IT Infrastructure Library (ITIL v3) is a widely adopted best practice framework for IT service management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization.
ITIL covers five core disciplines:
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
The course will prepare you for the ITIL v3 Foundation exam, introducing you to basic concepts used in IT Service Management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.
The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL Foundation Certification Exam topics.
This course includes handouts and references useful after the class, as well as practice sessions, quizzes, exam strategies, and test-taking tips. You take a sample ITIL Foundation v3 Certification Exam on the final day of class. Your instructor will discuss how and where you may take the actual certification test.
Topics Covered In This Course
Service Management Defined
Introduction to ITIL
Service Operation Functions
Continual Service Improvement
What You Can Expect
At the end of this course, participants will be able to:
Who Should Take This Course
The target student is any IT professional who works in IT service support and delivery, including Service Desk/Help Desk managers and staff; IT department managers; or any other IT support and delivery roles; who either wishes to advance to service management, benefit from the knowledge of a de facto standard for describing IT service and support, or who wishes to refine their skills in their current service management job to include ITIL best practices.
Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers and other IT-related positions.
There are no prerequisites for this course although a background in IT as well as the participant?s own business environment will be beneficial.
Instructor-led, group-paced, WebEx delivery learning model with structured hands-on activities and appropriate case study analysis and discussion.
Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.
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