ITIL v2-v3 Foundation Bridge
Course: ITIL3FB
Duration: 1 Day
Level: II
On our website at:
http://www.verhoef-training.com/courses/ITIL3FB.html
Course Summary
This course covers new material provided in ITIL v3. This
course prepares participants for the ITIL v3.0 Foundation
certification bridging exam, which allows holders of the
ITIL v2.0 Foundation certification to quickly update their
credential to reflect the new material available in ITIL
v3.0.
Topics Covered In This Course
Introduction
Service Management
- Services defined
- Service management defined
- Utility and warranty
- History of ITIL
- ITIL and other approaches (e.g., COBIT, SOA, Six Sigma,
etc..)
- ITIL functions
- ITIL roles
- ITIL process groups and processes
- Business process modeling
Defining IT Services
- Service providers
- Service owners
- Service descriptions
- Service catalogs
- Service Portfolio
- Service Pipeline
ITIL v3.0 Service Lifecycle
- ITIL v2.0 vs. v3.0
- Overview of the ITIL v3.0 service lifecycle
Defining IT Processes
- RACI
- Process roles
- Process descriptions
- Process metrics
- Continual improvement (PDCA)
- Processes and governance
New ITIL Process Areas
- Service Operation
- Service Transition
- Service Design
- Service Strategy
New ITIL Functions
- Technical Management
- IT Operations Management
- Application Management
Metrics and Measurements
- Continual Service Improvement
- VJID
- Types of measurement
- 7 Step Improvement Process
IT Service Delivery
- Service providers
- Delivery types
- Value creation
- Utility and warranty
- Service portfolio management
- Demand management
ITIL v3.0 Qualification Scheme
- New ITIL v3.0 qualifications
- Relationship to ITIL v2.0 qualifications
- Foundation and manager bridge qualifications
What You Can Expect
Upon completion of the class participants will:
- Understand key differences between ITIL v2.0 and ITIL v3.0
- Demonstrate the service lifecycle
- Learn about roles and functions in ITIL v3.0
- Learn about the ITIL v3.0 qualification scheme, and its
relationshipto the ITIL v2.0 qualification scheme
- Complete the requirements necessary to take theITIL v3.0
Foundation bridging exam
- Develop the knowledge necessary to take theITIL v3.0 Foundation
bridging exam
Who Should Take This Course
IT professionals responsible for the development, support,
management, delivery, and operations of technology and
supporting processes.
Recommended Prerequisites
Participants must hold a valid ITIL v2.0 Foundation certification.
Training Style
Instructor led, participative lecture.
Related Courses
Code |
Course Title |
Duration |
Level |
|
ITIL3W |
ITIL v3 Foundation Workshop |
3 Days |
I |
Details |
Every student attending a Verhoef Training class will receive
a certificate good for $100 toward their next public class taken
within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a
single student in any of our public or web-based classes.
Contact your account manager or our sales office for details.