ITIL v3 AwarenessCourse: ITIL3A
Duration: 1 Day
Level: I
Course Summary
ITIL version 3 places emphasis on IT service strategies, design, transition and continuous service improvement. The focus will be positioning ITIL processes at appropriate, multiple points in the development of IT services and their subsequent release to customers. This ITIL V3 awareness workshop provides the audience with an understanding of the expanded scope of ITIL V3 and the key concept of IT Service Lifecycle management. The sessions will be aligned to the needs of the various ITIL stakeholders. The ITIL v3 Awareness course is a whole-day course designed to provide participants just the right level of information needed. ITIL v3 Awareness is an important first step when beginning to consider the implementation of ITIL and an effective, efficient component of an ITIL implementation program. ITIL v3 Awareness is a high-level course intended for IT professionals responsible for planning and executing service management improvement initiatives. This course is right for those with or without prior experience or knowledge of ITIL. The course aims to provide an awareness level of knowledge in the following areas:
This course is a great introduction for individuals prior to taking the ITIL v3 Foundations class. This course will help prepare students toward the v3 Foundations class. Topics Covered In This Course
Introduction to ITIL Service ManagementThis module introduces the participant to the concept of IT Service Management and what ITIL is, its history, and how it is being adopted worldwide.
The Service LifecycleThis module describes the Service Lifecycle and the objectives and business value for each phase in the lifecycle.
SummaryThis module reviews the key learning points of the course and provides an opportunity for final discussion and clarification.
What You Can Expect
The workshop provides the attendee with a comprehensive introduction to IT Service Management and what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value. It introduces the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL). The attendee is introduced to IT Service Management Lifecycle and how it can be used to relate IT services directly to business processes and how to establish the link between IT service and IT value. At the end of this course, participants will be able to:
Who Should Take This Course
This workshop is suitable for executives, managers, project team leaders, team leaders and IT Staff – anyone having a responsibility for the quality of services delivered in support of customers' business operations. It was designed for anyone involved or likely to be involved in any aspect of an IT Service Improvement Program including business stakeholders who interface with IT. Recommended Prerequisites
There are no prerequisites for this course although a background in IT as well as the participant's own business environment will be beneficial. Training Style
Instructor-led, group-paced, classroom-delivery learning model with structured hands-on activities and appropriate case study analysis and discussion. Related Courses
Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year. You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details. |
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