ISO/IEC 2000 Consultant Training
Duration: 3 Days
This 3 day instructor led course covers all aspects of the ISO/ IEC 20000 specification and code of practices with a focus on actual implementation and steps required for qualification according to and achievement of an ISO/IEC 20000 certification. This course qualified individuals to complete the ITSMF and/or Exin ISO/IEC 20000 consultant certification exams.
Topics Covered In This Course
ISO/IEC 20000 Certification Details
ISO/IEC 20000 Specification
ISO/IEC 20000 Specification – Service Delivery Processes
ISO/IEC 20000 Specification – Relationship Processes
ISO/IEC 20000 Specification – Resolution Processes
ISO/IEC 20000 Specification – Control Processes
ISO/IEC 20000 Specification – Release Processes
ISO/IEC 20000 Code of Practice
Achieving ISO/IEC 20000 Certification
Preparing for ISO/IEC 20000 Audit and Assessment
Conducting Successful Assessments
Certification Exam Skills
What You Can Expect
Upon completion of this course, students will:
Who Should Take This Course
This course is intended for individuals that are involved in active ISO/IEC 20000 implementation programs or others responsible for maintaining an ISO/IEC 20000 certification.
Participants must hold a valid ITIL v2.0 Foundation certification.
Instructor led lecture and case study focused group activities.
Every student attending a Verhoef Training class will receive a certificate good for $100 toward their next public class taken within a year.
You can also buy "Verhoef Vouchers" to get a discounted rate for a single student in any of our public or web-based classes. Contact your account manager or our sales office for details.
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